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Service Name

Backup and Recovery Management


This service includes file redundancy and recovery for production file shares and application data on enterprise networked storage infrastructure servers.  


Faculty and staff are eligible for this service.

How to Request Service

  • Approved Work Requests
  • Escalated Incidents or Problems from the IT Service Center


  • Business Standard - Service availability target is Monday- Friday 8:30 am. – 5:00 p.m.  No on-call engineer support provided.  Support Service is Next Business Day.  Full Support Center Service request schedule is available.
  • Note: Backups are scheduled as described in the ITS Records Management policy. Emergency data restores may be performed upon request as part of business continuity / disaster recovery processes.


There are no charges for this service.

Service Line

Systems and Networks


  • Process requests for file backup services
  • Process requests for file recovery services
  • Plan, design, build, implement, test and manage backup and restore procedures per requested requirements.
  • Build and maintain backup and recovery procedures.
  • Perform routine scheduled backups.
  • Execute backup activities, scripts and processes.
  • Monitor and report backup / restore progress.
  • Monitor backups to ensure completeness and accuracy.
  • Maintain report logs of backups taken and backup success status.
  • Cycle backups per established policies.


Russell Ensley


Functioning internet connection either on campus or the Asheville Disaster Recovery site.

VP Customer

Vice President of Finance and Administration

Delivery Channels

  • Satisfied Work Requests
  • Consulting and Support

Service Targets

  • Number of recovery requests
  • 99% of backups performed according to schedule
  • Successful annual test of restore of systems within the scope of the financial audits
  • No labels