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Service Name

Business Continuity and Disaster Recovery Management

Description

This service supports business continuity management functions by ensuring that ITS services can be recovered in the event of a major business disruption within required timescales.  

Eligibility

 

How to Request Service

  • Approved Work Requests
  • Formal invocation requests from the IT Service Center or authorized IT executive
  • Approved continuity test schedules and operational procedures

Availability

  • Business Critical - Availability target is 24X7X365 except for scheduled maintenance, holidays or acts of nature or dependent party outages, or seasonal services.  System redundancy and Full On-call engineer support is available with 4 hour after-hours response target.  Full Support Center Service request schedule is available.
  • In the event of an emergency, designated services are made available from an alternate remote back-up data center location.

Charges

There are no charges for this service.

Service Line

Systems and Networks

Features

  • Identify service continuity requirements based on business continuity plans.
  • Coordinate classification and priority of recovery events and activities based on provided priorities from the business.
  • Conduct service continuity risk assessments.
  • Develop service continuity recovery strategies and approaches.
  • Develop and maintain service continuity plans.
  • Test service continuity plans.
  • Implement and coordinate training and communications for service continuity plans, actions, roles, responsibilities and overall awareness.
  • Conduct reviews and audits of service continuity plans and report results to management.
  • Provide information on costs and cost alternatives for continuity strategies.
  • Review proposed and pending infrastructure changes to ensure they do not compromise continuity plans and strategies.

Owner

Dexter Caldwell

Pre-requisites

Functioning Internet connection either on campus or the Asheville Recovery site. 

VP Customer

Vice President of Finance and Administration

Delivery Channels

  • Completed work requests
  • Offsite operational location
  • Published service continuity plans and strategies
  • Service continuity risk assessments
  • Consulting support

Service Targets

  • In the event of a disaster Business critical services routed to the off-campus site within 24 hours
  • Annual test of DR site capabilities for each designated DR component
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