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Service Name

Conference Technology Support

Description

Furman provides technology support for conferences and other events.  This service provides a dedicated technician to be onsite for a conference or event to provide technology assistance. 

Eligibility

All departments are eligible for this service

How to Request Service

Contact the IT Service Center (864.294.3277 or service.center@furman.edu) to request conference tech support

Availability

This service is available between 8:00 am and 9:00 pm when campus is open.

Charges

There are two levels of charges, one for having a student tech on-site and one for a professional staff member.  When scheduling this service please indicate which type of technician you would like available and amount of time (1/2 day <= 4 hours; full day = 4-8 hours)

  • ITS Student Tech – ½ day - $60; full day - $120
  • ITS Professional Staff – ½ day - $200; full day - $400
    University events, during normal business hours, are exempt from these charges.

Service Line

IT Service Center

Features

  • Tech onsite to provide immediate technology assistance
  • Assistance provided for: connecting to wireless, connecting to teaching stations, and basic computer troubleshooting

Owner

Mike Gifford

Pre-requisites

  • Requests are made 2 weeks in advance
  • Functioning network/server infrastructure
  • Department budget number
  • Dates, times and locations where support is required
  • Guest accounts, if needed. 
  • Guests have administrative rights to their personal computers

VP Customer

Vice President of Finance and Administration

Delivery Channels

  • Completed work requests
  • Consulting and support

Service Targets

  • Dedicated support will be available provided the request has been made 2 weeks prior to the event.
  • Tech will be onsite for immediate assistance.
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