Conference Technology Support

Service Name

Conference Technology Support

Description

Furman provides technology support for conferences and other events.  This service provides a dedicated technician to be onsite for a conference or event to provide technology assistance. 

Eligibility

All departments are eligible for this service

How to Request Service

Contact the IT Service Center (864.294.3277 or service.center@furman.edu) to request conference tech support

Availability

This service is available between 8:00 am and 9:00 pm when campus is open.

Charges

There are two levels of charges, one for having a student tech on-site and one for a professional staff member.  When scheduling this service please indicate which type of technician you would like available and amount of time (1/2 day <= 4 hours; full day = 4-8 hours)

• ITS Student Tech – ½ day - $60; full day - $120
• ITS Professional Staff – ½ day - $200; full day - $400
  University events, during normal business hours, are exempt from these charges.
  

Service Line

IT Service Center

Features

• Tech onsite to provide immediate technology assistance
• Assistance provided for: connecting to wireless, connecting to teaching stations, and basic computer troubleshooting

Owner

Mike Gifford

Pre-requisites

• Requests are made 2 weeks in advance
• Functioning network/server infrastructure
• Department budget number
• Dates, times and locations where support is required
• Guest accounts, if needed. 
• Guests have administrative rights to their personal computers

VP Customer

Vice President of Finance and Administration

Delivery Channels

• Completed work requests
• Consulting and support

Service Targets

• Dedicated support will be available provided the request has been made 2 weeks prior to the event.
• Tech will be onsite for immediate assistance.