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Service Name

Copier and Print Management

Description

Printing, copying and scanning services are available in many locations on campus.  The location have multi-function devices which can perform all of these tasks on one device. Fax services are available as an option for departmental multi-function devices.

Eligibility

All faculty, staff, students and guests are eligible for this service.

How to Request Service

Contact the IT Service Center (864.294.3277 or service.center@furman.edu) if you have any problems with this service.

Availability

Multi-function device services are available 24x7 when campus is open.  The service may be affected by scheduled maintenance on various systems. Vendor repairs and toner pickup/delivery are available Mon-Fri from 8:00 am – 5:00 pm.

Charges

The charges listed below include device, toner and repairs:

  • Students – There is no charge for this service, but there is a quota. 
  • Faculty and staff – Charged fee for each impression (13 cents for color, actual costs for staples and other supplies).
  • Guests – Service available for a fee in the Library.

Service Line

IT Service Center

Features

  • Printing, copying & scanning at multi-function devices throughout campus
  • Cost per page includes toner, paper and repairs as well as device costs
  • Identify requirements and features needed by user
  • Provide MFD to meet the needs of the user
  • Decommission MFD when replaced or no longer needed
  • Provide consulting services and support for installation, deployment and operation
  • Provide troubleshooting and support
  • Maintain network and server infrastructure
  • Label devices with ID tags and track printer locations
  • Coordinate repairs with managed print service vendor
  • Manage and maintain printer toner supply
  • Provide chargeback billing for departments
  • Maintain and support the managed print software to track printing/copying usage on campus and to enforce quota system for students

Owner

Mike Gifford

Pre-requisites

  • Functioning network infrastructure
  • Print servers are available
  • Papercut print management system is available
  • Person reporting problem provides sufficient data, including the asset tag, to research the problem

VP Customer

Vice President of Finance and Administration

Delivery Channels

  • Completed work requests
  • Consulting and support

Service Targets

  • Requests for supplies are fulfilled next day.
  • Requests for repairs are submitted to vendor within 2 hours.
  • Vendor technician to be onsite within 6 hours.
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