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Service Name

Copier and Print Management


Printing, copying and scanning services are available in many locations on campus.  The location have multi-function devices which can perform all of these tasks on one device. Fax services are available as an option for departmental multi-function devices.


All faculty, staff, students and guests are eligible for this service.

How to Request Service

Contact the IT Service Center (864.294.3277 or if you have any problems with this service.


Multi-function device services are available 24x7 when campus is open.  The service may be affected by scheduled maintenance on various systems. Vendor repairs and toner pickup/delivery are available Mon-Fri from 8:00 am – 5:00 pm.


The charges listed below include device, toner and repairs:

  • Students – There is no charge for this service, but there is a quota. 
  • Faculty and staff – Charged fee for each impression (13 cents for color, actual costs for staples and other supplies).
  • Guests – Service available for a fee in the Library.

Service Line

IT Service Center


  • Printing, copying & scanning at multi-function devices throughout campus
  • Cost per page includes toner, paper and repairs as well as device costs
  • Identify requirements and features needed by user
  • Provide MFD to meet the needs of the user
  • Decommission MFD when replaced or no longer needed
  • Provide consulting services and support for installation, deployment and operation
  • Provide troubleshooting and support
  • Maintain network and server infrastructure
  • Label devices with ID tags and track printer locations
  • Coordinate repairs with managed print service vendor
  • Manage and maintain printer toner supply
  • Provide chargeback billing for departments
  • Maintain and support the managed print software to track printing/copying usage on campus and to enforce quota system for students


Mike Gifford


  • Functioning network infrastructure
  • Print servers are available
  • Papercut print management system is available
  • Person reporting problem provides sufficient data, including the asset tag, to research the problem

VP Customer

Vice President of Finance and Administration

Delivery Channels

  • Completed work requests
  • Consulting and support

Service Targets

  • Requests for supplies are fulfilled next day.
  • Requests for repairs are submitted to vendor within 2 hours.
  • Vendor technician to be onsite within 6 hours.
  • No labels