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Service Name

Elearning Development Support


This service provides faculty and training developers with appropriate skills and tools to explore, create, distribute and evaluate online learning activities.


Faculty, staff and students are eligible for this service

How to Request Service

  • Contact the IT Service Center (864.294.3277 or
  • Contact Susan Dunnavant (864.294.3482 or


  • 8:00 am – 5:00 pm M-F except Holidays and Campus Shutdowns.
  • After hours by arrangement.
  • Consultations by special request at the requestor’s convenience.Online content available 24 hours a day, 7 days a week.


There is no charge for this support service.  Customers may be responsible for charges related to software or equipment required to implement specific projects.

Service Line

Learning Technology Services


  • Consults with customers considering some area of online content distribution to determine appropriate software, equipment and procedures to maximize potential for a successful outcome.
  • Trains customers in the use of various screencasting software applications and lecture capture equipment and software available at Furman.
  • Provides documentation to assist customers in developing skills in the use of online content tools.
  • Offers demonstrations in screencasting projects, lecture capture and classes delivered as hybrid or partially “flipped”.
  • Recommends procedures to evaluate success of experimental online content delivery projects.
  • Provides access to demonstration tools for experimentation by faculty and training developers.
  • Assists with making arrangements for capturing content or developing video for special events.


Susan Dunnavant, Ed.D., Director of Learning Technology Services


Furman NetID required for customers to gain access to internal or Furman-licensed resources.

VP Customer

Vice President for Academic Affairs and Dean

Delivery Channels

  • Personal consultations.
  • Training sessions and workshops.
  • Completed work requests submitted through the Service Center.
  • Delivery of materials accepted for editing, revision.
  • Installation of software or provision of credentials for necessary resources to accomplish online objectives.

Service Targets

  • Increasing usage of online materials as measured by analytics within Moodle and other online resources
  • Achieve specific targets of faculty participation in training and workshops
  • Informal feedback from collaboration partners – CTL, Grad Studies, UES
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