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Service Name

Electronic Messaging Services

Description

This service provides delivery and storage of electronic mail messages

Eligibility

Faculty, staff and students are eligible for this service.

How to Request Service

  • Approved work Requests
  • Requests and incidents escalated from the IT Service Center
  • Approved operational procedures

Availability

Business Critical - Availability target is 24X7X365 except for scheduled maintenance, holidays or acts of nature or dependent party outages, or seasonal services.  System redundancy and Full On-call engineer support is available with 4 hour after-hours response target.  Full Support Center Service request schedule is available.

Charges

There are no charges for this service .

Service Line

Systems and Networks

Features

  • Send and receive email, both internally and via the Internet.
  • Enterprise Calendaring features with sharing, and free/busy scheduling capability for appointments and reminders.
  • Enterprise global address list of email addresses and “for internal use.
  • Provide mailbox storage space in fixed sizes to hold and store messages per identified business requirements.
  • Send and receive limited sized file attachments (such as Word documents, Excel spreadsheets, etc) with messages being sent or retrieved.
  • Provide the ability to create mail distribution groups holding a number of email addresses for easy distribution.
  • Delete Email and calendar items per corporate legal and business requirements.
  • Provide access to messaging services over the internet via company approved browser solutions.
  • Provide shared messages, contacts, and calendar items.
  • Provide effective anti-virus and anti-spam solution.
  • Provide access to email lists allowing a user to send email to a single list address in order to communicate with all list members who have optionally subscribed.

Owner

Kyra Zollman

Pre-requisites

  • Functioning network and server infrastructure
  • Internet access for mail and messaging to/from the Internet
  • Person reporting a problem provides sufficient data to research the problem
  • People with smartphones are responsible for configuring their devices with provided settings

VP Customer

Vice President of Finance and Administration

Delivery Channels

  • Delivered messages via desktop, laptop, and smartphone devices
  • Completed work requests
  • Completed requests escalated from the IT Service Center
  • Resolved incidents escalated from the IT Service Center
  • Consulting Support

Service Targets

  • 95% of electronic discovery requests satisfied within two weeks.
  • 95% of spam messages filtered.
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