Service Name |
IT Business Services - Budget
|
Description |
This service provides for accurate and reliable processing of Budget transactions.
|
Eligibility |
Access must be approved by Associate Vice President for Finance
|
How to Request Service |
Contact the IT Service Center (864.294.3277 or service.center@furman.edu) |
Availability |
The Budget system is available 24 X 7 X 365 except during planned maintenance and upgrades.
|
Charges |
There are no charges for this service. |
Service Line |
Shared/Department Software Support
|
Features
|
- Create ad-hoc reports as requested.
- Research trouble call as needed until resolved - Contact the vendor as needed.
- Install updates as provided by the vendor.
- Assist in the set-up and implementation of new features.
- Develop programs to enhance the Budget functionality as prioritized by the Administrative Systems Advisory Committee.
|
Owner |
Randy Dill
|
Pre-requisites |
- Functioning infrastructure, network, servers, Unidata, and user interface.
- Person reporting problem provides sufficient data to research the problem.
|
VP Customer |
Vice President of Finance and Administration
|
Delivery Channels |
- Completed work requests
- Consulting support
|
Service Targets |
- Complete 95% of ad-hoc reports within 1 day from when work request was submitted
- Resolve 90% of trouble calls within 5 hours from when notified of problem or escalated to vendor within that time
- Complete 95% of update installations no later than one month of update release
- Complete 95% of set-up and installation of new features at most three months from time user and owner agree feature desired
- Complete 90% program development within 3 months from when an agreement is reached between the requestor and owner as to the scope of the project
|