IT Service Catalog
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Service Name

IT Business Services - Dining Services

Description

This system controls access to dining services via the Palacard.  The service provided includes interfaces between this system and Colleague.

Eligibility

Access is limited to Student Business Center staff, Aramark staff and the IT administrator.

How to Request Service

Contact the IT Service Center (864.294.3277 or service.center@furman.edu)

Availability

The Dining Services system is available 24 X 7 X 365 except during planned maintenance and upgrades.

Charges

There are no charges for this service.

Service Line

Enterprise Systems

Features

  • Create and support interfaces between system and Colleague
  • Assist vendor in trouble shooting hardware and software issues
  • Work with the vendor to update systems

Owner

Evan Hildreth

Pre-requisites

  • Functioning infrastructure, network, servers, Sybase, and user interface.
  • Person reporting problem provides sufficient data to research the problem.

VP Customer

Vice President of Finance and Administration

Delivery Channels

  • Completed work requests
  • Consulting support

Service Targets

  • Complete 95% of ad-hoc reports within 1 day from when work request was submitted
  • Resolve 90% of trouble calls within 5 hours from when notified of problem or escalated to vendor within that time
  • Complete 95% of update installations no later than one month of update release
  • Complete 95% of set-up and installation of new features at most three months from time user and owner agree feature desired
  • Complete 90% of program development within 3 months from when an agreement is reached between the requestor and owner as to the scope of the project
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