Service Name |
IT Business Services - Dining Services |
Description |
This system controls access to dining services via the Palacard. The service provided includes interfaces between this system and Colleague. |
Eligibility |
Access is limited to Student Business Center staff, Aramark staff and the IT administrator. |
How to Request Service |
Contact the IT Service Center (864.294.3277 or service.center@furman.edu) |
Availability |
The Dining Services system is available 24 X 7 X 365 except during planned maintenance and upgrades. |
Charges |
There are no charges for this service. |
Service Line |
Enterprise Systems |
Features |
- Create and support interfaces between system and Colleague
- Assist vendor in trouble shooting hardware and software issues
- Work with the vendor to update systems
|
Owner |
Evan Hildreth |
Pre-requisites |
- Functioning infrastructure, network, servers, Sybase, and user interface.
- Person reporting problem provides sufficient data to research the problem.
|
VP Customer |
Vice President of Finance and Administration |
Delivery Channels |
- Completed work requests
- Consulting support
|
Service Targets |
- Complete 95% of ad-hoc reports within 1 day from when work request was submitted
- Resolve 90% of trouble calls within 5 hours from when notified of problem or escalated to vendor within that time
- Complete 95% of update installations no later than one month of update release
- Complete 95% of set-up and installation of new features at most three months from time user and owner agree feature desired
- Complete 90% of program development within 3 months from when an agreement is reached between the requestor and owner as to the scope of the project
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