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Service Name

IT Business Services - Human Resources

Description

This service provides for accurate and reliable processing of Human Resources transactions. 

Eligibility

Access must be approved by Associate Vice President for Human Resources

How to Request Service

Contact the IT Service Center (864.294.3277 or service.center@furman.edu)

Availability

The Human Resources systems is available 24 X 7 X 365 except during planned maintenance and upgrades.

Charges

There are no charges for this service.

Service Line

Enterprise Systems

Features

  • Create ad-hoc reports as requested.
  • Research trouble call as needed until resolved - contact the vendor as needed.
  • Install updates as provided by the vendor.
  • Assist in the set-up and implementation of new features.
  • Develop programs to enhance the Human Resources functionality.

Owner

Randy Dill

Pre-requisites

  • Functioning infrastructure, network, servers, Unidata, and user interface
  • Person reporting problem provides sufficient data to research the problem

VP Customer

Vice President of Finance and Administration

Delivery Channels

  • Completed work requests
  • Consulting support

Service Targets

  • Complete 95% of ad-hoc reports within 1 day from when work request was submitted
  • Resolve 90% within 5 hours from when notified of problem or escalated to vendor within that time
  • Install 95% of updates no later than one month of update release
  • Complete 95% of set-up and implementation of new features within three months from time user and owner agree feature desired
  • Complete 90% of development of programs to enhance the Accounts Payable functionality within 3 months from when an agreement is reached between the requestor and owner as to the scope of the project
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