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Service Name

IT Business Services - Registration and Student Records

Description

This service offers support and trouble-shooting for all aspects of the Registration and student records functions of the Datatel Colleague application.

Eligibility

Access to this system must be approved by Associate Dean and University Registrar

How to Request Service

Contact the IT Service Center (864.294.3277 or service.center@furman.edu)

Availability

The registration system is available 24 X 7 X 365 except during planned maintenance and upgrades. The availability of certain on-line segments of the registration system are under the control of the Academic Record's office.

Charges

There are no charges for this service.

Service Line

Shared/Department Software Support

Features

  • Create ad-hoc reports as requested
  • Research trouble call as needed until resolved; Contact the vendor as needed
  • Install updates as provided by the vendor
  • Assist vendor in the trouble shooting as it relates to registration
  • Develop programs to enhance the Registration and Student Records functionality

Owner

Joy Brown

Pre-requisites

  • Functioning infrastructure, network, servers, Unidata, and user interface
  • Person reporting problem provides sufficient data to research the problem

VP Customer

Vice President for Academic Affairs and Dean

Delivery Channels

  • Completed work requests
  • Consulting support

Service Targets

  • Complete 95% of ad-hoc reports within 1 day from when work request was submitted
  • Resolve 90% within 5 hours from when notified of problem or escalated to vendor within that time
  • Install 95% of updates no later than one month of update release
  • Complete 95% of set-up and implementation of new features within three months from time user and owner agree feature desired
  • Complete 90% of development of programs to enhance the Accounts Payable functionality within 3 months from when an agreement is reached between the requestor and owner as to the scope of the project
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