Service Name |
IT Business Services - Registration and Student Records |
Description |
This service offers support and trouble-shooting for all aspects of the Registration and student records functions of the Datatel Colleague application. |
Eligibility |
Access to this system must be approved by Associate Dean and University Registrar |
How to Request Service |
Contact the IT Service Center (864.294.3277 or service.center@furman.edu) |
Availability |
The registration system is available 24 X 7 X 365 except during planned maintenance and upgrades. The availability of certain on-line segments of the registration system are under the control of the Academic Record's office. |
Charges |
There are no charges for this service. |
Service Line |
Shared/Department Software Support |
Features |
- Create ad-hoc reports as requested
- Research trouble call as needed until resolved; Contact the vendor as needed
- Install updates as provided by the vendor
- Assist vendor in the trouble shooting as it relates to registration
- Develop programs to enhance the Registration and Student Records functionality
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Owner |
Joy Brown |
Pre-requisites |
- Functioning infrastructure, network, servers, Unidata, and user interface
- Person reporting problem provides sufficient data to research the problem
|
VP Customer |
Vice President for Academic Affairs and Dean |
Delivery Channels |
- Completed work requests
- Consulting support
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Service Targets |
- Complete 95% of ad-hoc reports within 1 day from when work request was submitted
- Resolve 90% within 5 hours from when notified of problem or escalated to vendor within that time
- Install 95% of updates no later than one month of update release
- Complete 95% of set-up and implementation of new features within three months from time user and owner agree feature desired
- Complete 90% of development of programs to enhance the Accounts Payable functionality within 3 months from when an agreement is reached between the requestor and owner as to the scope of the project
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