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Service Name

IT Business Services - Student Housing

Description

This service offers support and trouble-shooting for all aspects of the Student Housing function of Colleague.

Eligibility

Access to this system must be approved by Director of Housing and Residence Living

How to Request Service

Contact the IT Service Center (864.294.3277 or service.center@furman.edu)

Availability

The Student Housing system is available 24 X 7 X 365 except during planned maintenance and upgrades. The housing lottery subsystem will be available during the hours specified by the Student Housing office.

Charges

There are no charges for this service.

Service Line

Shared/Department Software Support

Features

  • Create ad-hoc reports as requested
  • Research trouble call as needed until resolved; Contact the vendor as needed
  • Install updates as provided by the vendor
  • Assist in the set-up and implementation of new features
  • Assist vendor in the trouble shooting as it relates to housing assignments
  • Develop programs to enhance the Student Housing functionality

Owner

Joy Brown

Pre-requisites

  • Functioning infrastructure, network, servers, Unidata, and user interface
  • Person reporting problem provides sufficient data to research the problem

VP Customer

Vice President for Student Life

Delivery Channels

  • Completed work requests
  • Consulting support

Service Targets

  • Complete 95% of ad-hoc reports within 1 day from when work request was submitted
  • Resolve 90% of trouble calls within 5 hours from when notified of problem or escalated to vendor within that time
  • Complete 95% of update installations no later than one month of update release
  • Complete 95% of set-up and installation of new features at most three months from time user and owner agree feature desired
  • Complete 90% of program development within 3 months from when an agreement is reached between the requestor and owner as to the scope of the project
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