IT Service Catalog
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Service Name

Learning Management System Application Administration

Description

This service supports, maintains, and manages the learning management system (LMS) for delivery of online course materials and activities.

Eligibility

All students and faculty.

How to Request Service

Contact the IT Service Center (864.294.3277 or service.center@furman.edu)

Availability

System available 24/7, consultative inquiry support available on request.  Support for routine requests available during normal IT Service Center hours.

Charges

There are no charges for this service.

Service Line

Shared/Department Software Support

Features

  • Coordinate management and maintenance of campus learning management system and required subsystems
  • Coordinate course, user, and enrollment creation with Administrative Systems personnel
  • Assess and implement new features and remove deprecated features as required by the campus community

Owner

Jason Long

Pre-requisites

  • Supporting infrastructure
  • Request within the scope of ITS/campus goals
  • Funding for required software and hardware
  • Furman NetID required

VP Customer

Vice President for Academic Affairs and Dean

Delivery Channels

  • Completed work requests
  • Online services
  • Consulting support

Service Targets

  • Four hour or less initial response for 95% of trouble/support requests initiated through the IT Service Center
  • 100% of upgrades and maintenance activities that have the potential for service interruptions handled through Change Requests approval process
  • Application uptime 99% of network uptime
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