Network Management - Data Center Core Services

Service Name

Network Management - Data Center Core Services

Description

This service provides core networking management for upstream communications from distributed networking areas.  This service maintains core network operations and survivability, route management, naming and networking address management. 

Eligibility

How to Request Service

• Approved work requests
• Escalated requests from the IT Service Center
• Approved operational run procedures

Availability

Business Critical - Availability target is 24X7X365 except for scheduled maintenance, holidays or acts of nature or dependent party outages, or seasonal services.  System redundancy and Full On-call engineer support is available with 4 hour after-hours response target.  Full Support Center Service request schedule is available.

Charges

There are no charges for this service.

Service Line

Systems and Networks

Features

• Provides route management and selection for distributed campus networks
• Provides central wireless intelligence, wireless network advertisement,  and access point management
• Provides DNS naming services
• Provides internal IP addressing services
• Provides support enterprise directory service for authentication and security
• Provide Network perimeter security and controls
• Provides Internet bandwidth management
• Maintain core replications services and operational network links to Disaster recovery site
• Design, recommend, implement and maintain redundancy as funded in key core services

Owner

Dexter Caldwell

Pre-requisites

Sufficient power and cooling for network infrastructure

VP Customer

Vice President of Finance and Administration

Delivery Channels

• Completed work requests
• Configuration and asset reports
• Configuration and asset repositories
• Consulting support

Service Targets

• 99% uptime