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Service Name

Personal Device Network Configuration

Description

The IT Service Center will assist students, faculty or staff with the configuration of their personal device to connect to the Furman network and email.
This assistance will include wireless configuration and assistance passing the network access control application if necessary.

Eligibility

All faculty, staff and students are eligible for this service.

How to Request Service

Contact the IT Service Center (864.294.3277 or service.center@furman.edu) or visit the IT Service Center in the Lower Level of the Library.

Availability

Personal device network configuration is available during IT Service Center hours.

Charges

There are no charges for this service.

Service Line

IT Service Center

Features

  • Configuration of personal device to connect to Furman network
  • Assistance passing the network access control scan
  • Configuration of email on personal device
  • Virus remediation if preventing connection to Furman network

Owner

Mike Gifford

Pre-requisites

  • Functioning network infrastructure
  • Functioning network access control system (students)
  • Network access control application installed on personal device (students)
  • Installed and functioning anti-virus (all computers)
  • Anti-virus and OS have all of the latest updates
  • Administrator password for personal device
  • Device must be on the supported device list: https://confluence.furman.edu:8443/display/ITselfhelp/Compatible+Network+Devices

VP Customer

Vice President of Finance and Administration

Delivery Channels

  • Completed work requests

Service Targets

  • TechQual survey indicating user satisfaction above minimum expectations
  • Configuration within 1 hour provided all pre-requisites have been met
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