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Service Name

Procurement Support

Description

This service provides support for timely procurement from information technology-related equipment, software, and services from 3rd party suppliers that will be used to support ITS and University faculty and staff.

Eligibility

 

How to Request Service

Contact the IT Service Center (864.294.3277 or service.center@furman.edu)

Initiated

  • Requests escalated from the IT Service Center
  • Contact from ITS colleague

Availability

8:30 am - noon and 1:00pm - 5:00 pm M - F except for campus holidays and shutdowns

Charges

If hardware or software purchase is not provided by ITS budget, customer will pay actual charges

Service Line

ITS Administration

Features

  • Provide services to purchase and receive goods/services used to support ITS and University faculty and staff
  • Proactively identify opportunities for lower pricing by consolidating procurement requests and identifying short lists of desired suppliers
  • Refer new requests to CIO for approval per Furman University policies
  • Coordinate procurements to have the components delivered in a timely fashion
  • Enter and track purchases in ITS Track-It Purchasing module
  • Create Track-It work order for delivery of goods and services when necessary
  • Tracks new maintenance charges to assist with operating budget planning.

Owner

Shirley Haines

Pre-requisites

  • Purchase must be for use at University or University supported program
  • Purchase must meet defined guidelines of ITS and Furman University policies and processes.

VP Customer

Vice President of Finance and Administration

Delivery Channels

  • Completed procurement requests
  • Delivered goods and services

Service Targets

  • Initial contact with user within 1 business day.
  • Provide anticipated delivery date.
  • Minimum technology-related purchases or leases not meeting University policy requirements (e.g., purchases without approval of CIO or delegate.)
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