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Service Name

University Computer Management


This service provides management of University-owned desktop/laptop computers


All faculty, staff and students are eligible for this service.

How to Request Service

Contact the IT Service Center (864.294.3277 or if you have any problems with this service.


Computer management services are available during normal business hours, M-F from 8:00 am – 5:00 pm.


There are no charges for this service.  Department may be charged for repairs on devices not on the replacement cycle or under warranty.

Service Line

IT Service Center


  • Provide and maintain configuration baselines
  • Provide information about configurations and assets to others through a formalized request mechanism
  • Maintain accurate information about attributes of configurations and assets such as status, location, serial number, description, owners, versions, and relationships to other configuration items
  • Plan, design, build, test, implement and maintain automated discovery technologies and automated linkages to populate configuration and asset control management systems and repositories
  • Maintain and manage information about warranties for physical assets
  • Coordinate activities to dispose of assets, including decommissioning and cleansing of asset
  • Provide status accounting to validate usage of configurations and assets
  • Build and maintain standards for naming and labeling configuration and asset components
  • Design, build, test, implement and maintain computer images
  • Install, modify or remove workstation hardware and software components on request
  • Backup and restore user data as required for system installation or reimaging
  • Identify, record and configure software applications and drivers
  • Maintain workstation hardware and software assets in compliance with supporting 3rd party vendors
  • Provide consulting services and support for release package testing, installation, deployment and operation
  • Provide troubleshooting and technical support services for workstation hardware, software and networking components
  • Manage and maintain definitive hardware inventory of redeploy desktops, laptops and accessories
  • Provide necessary parts to repair systems on replacement cycle or covered by manufacturer’s warranty


Mike Gifford


  • Functioning network infrastructure
  • Functioning server infrastructure
  • University owned asset or device used for program associated with the university

VP Customer

Vice President of Finance and Administration

Delivery Channels

  • Satisfied work requests
  • Consulting support

Service Targets

  • Incident response levels during business hours (M-F 8am-5pm) based upon priority: High – 4 hour response, Medium – 8 hour response, Low – 2 day response
  • TechQual Survey indicating user satisfaction above minimum expectations
  • Installations within 2 weeks of delivery to campus
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