Service Name |
University Computer Management |
Description |
This service provides management of University-owned desktop/laptop computers
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Eligibility |
All faculty, staff and students are eligible for this service.
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How to Request Service |
Contact the IT Service Center (864.294.3277 or service.center@furman.edu) if you have any problems with this service.
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Availability |
Computer management services are available during normal business hours, M-F from 8:00 am – 5:00 pm.
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Charges |
There are no charges for this service. Department may be charged for repairs on devices not on the replacement cycle or under warranty.
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Service Line |
IT Service Center
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Features
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- Provide and maintain configuration baselines
- Provide information about configurations and assets to others through a formalized request mechanism
- Maintain accurate information about attributes of configurations and assets such as status, location, serial number, description, owners, versions, and relationships to other configuration items
- Plan, design, build, test, implement and maintain automated discovery technologies and automated linkages to populate configuration and asset control management systems and repositories
- Maintain and manage information about warranties for physical assets
- Coordinate activities to dispose of assets, including decommissioning and cleansing of asset
- Provide status accounting to validate usage of configurations and assets
- Build and maintain standards for naming and labeling configuration and asset components
- Design, build, test, implement and maintain computer images
- Install, modify or remove workstation hardware and software components on request
- Backup and restore user data as required for system installation or reimaging
- Identify, record and configure software applications and drivers
- Maintain workstation hardware and software assets in compliance with supporting 3rd party vendors
- Provide consulting services and support for release package testing, installation, deployment and operation
- Provide troubleshooting and technical support services for workstation hardware, software and networking components
- Manage and maintain definitive hardware inventory of redeploy desktops, laptops and accessories
- Provide necessary parts to repair systems on replacement cycle or covered by manufacturer’s warranty
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Owner |
Mike Gifford
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Pre-requisites |
- Functioning network infrastructure
- Functioning server infrastructure
- University owned asset or device used for program associated with the university
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VP Customer |
Vice President of Finance and Administration
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Delivery Channels |
- Satisfied work requests
- Consulting support
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Service Targets |
- Incident response levels during business hours (M-F 8am-5pm) based upon priority: High – 4 hour response, Medium – 8 hour response, Low – 2 day response
- TechQual Survey indicating user satisfaction above minimum expectations
- Installations within 2 weeks of delivery to campus
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