Child pages
  • University Computer Management
Skip to end of metadata
Go to start of metadata

Service Name

University Computer Management

Description

This service provides management of University-owned desktop/laptop computers

Eligibility

All faculty, staff and students are eligible for this service.

How to Request Service

Contact the IT Service Center (864.294.3277 or service.center@furman.edu) if you have any problems with this service.

Availability

Computer management services are available during normal business hours, M-F from 8:00 am – 5:00 pm.

Charges

There are no charges for this service.  Department may be charged for repairs on devices not on the replacement cycle or under warranty.

Service Line

IT Service Center

Features

  • Provide and maintain configuration baselines
  • Provide information about configurations and assets to others through a formalized request mechanism
  • Maintain accurate information about attributes of configurations and assets such as status, location, serial number, description, owners, versions, and relationships to other configuration items
  • Plan, design, build, test, implement and maintain automated discovery technologies and automated linkages to populate configuration and asset control management systems and repositories
  • Maintain and manage information about warranties for physical assets
  • Coordinate activities to dispose of assets, including decommissioning and cleansing of asset
  • Provide status accounting to validate usage of configurations and assets
  • Build and maintain standards for naming and labeling configuration and asset components
  • Design, build, test, implement and maintain computer images
  • Install, modify or remove workstation hardware and software components on request
  • Backup and restore user data as required for system installation or reimaging
  • Identify, record and configure software applications and drivers
  • Maintain workstation hardware and software assets in compliance with supporting 3rd party vendors
  • Provide consulting services and support for release package testing, installation, deployment and operation
  • Provide troubleshooting and technical support services for workstation hardware, software and networking components
  • Manage and maintain definitive hardware inventory of redeploy desktops, laptops and accessories
  • Provide necessary parts to repair systems on replacement cycle or covered by manufacturer’s warranty

Owner

Mike Gifford

Pre-requisites

  • Functioning network infrastructure
  • Functioning server infrastructure
  • University owned asset or device used for program associated with the university

VP Customer

Vice President of Finance and Administration

Delivery Channels

  • Satisfied work requests
  • Consulting support

Service Targets

  • Incident response levels during business hours (M-F 8am-5pm) based upon priority: High – 4 hour response, Medium – 8 hour response, Low – 2 day response
  • TechQual Survey indicating user satisfaction above minimum expectations
  • Installations within 2 weeks of delivery to campus
  • No labels