University Database Administration - mysql

Service Name	University Database Administration – mysql
Description	Provide the administrative tasks required to keep all of the instances of mysql running at levels necessary to support the various applications using mysql.
Eligibility	Users of systems that utilize mysql.
How to Request Service	Contact the IT Service Center (864.294.3277 or service.center@furman.edu)
Availability	The mysql DBMS is available 24 X 7 X 365 except during planned maintenance and upgrades.
Charges	There are no charges for this service.
Service Line	Enterprise Systems
Features	Upgrade database to level required by application Restore database if required to solve problems Research problems and escalate to vendor if needed
Owner	Soren King
Pre-requisites	Functioning infrastructure, network, servers, and user interface
VP Customer	Vice President of Finance and Administration
Delivery Channels	Approved Work Requests Escalated Incidents or Problems from the IT Service Center
Service Targets	Complete 90% of upgrades within 3 months of the time the user and owner agree that upgrade is needed Complete 90% of restores within 3 business days of the time the user and owner agree that a restore is needed Resolve 90% of problems within 5 hours from when notified or problem or escalated to vendor within that time Have the database available to the user 98.5% of the time