Service Name | IT Business Services – Software as a Service |
Description | Services provided related to all applications that are not hosted at Furman. |
Eligibility | Requires approval of CIO, Associate Vice President for Finance and vice president in the area licensing the software. |
How to Request Service | Contact the IT Service Center (864.294.3277 or service.center@furman.edu) |
Availability | Support service available during normal business hours 8:30 to 4:30 except for university holidays and university shut down days. |
Charges | There are no charges for this service. |
Service Line | Shared Business Services |
Features | - Connectivity to the internet
- Data extraction from Furman hosted systems for import where applicable
- File transfer support from Furman systems to licensed system where applicable
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Owner | Randy Dill |
Pre-requisites | - Vendor provide file formats
- Vendor provides file transfer parameters
- Functioning infrastructure and network
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VP Customer | - Vice President for Academic Affairs and Dean
- Vice President for Development
- Vice President and Director of Athletics
- Vice President for Enrollment Management
- Vice President of Finance and Administration
- Vice President of Marketing and Public Relationsfor University Communications
- Vice President for Student Life
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Delivery Channels | - Completed work requests
- Consulting support
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Service Targets | - Resolve 90% of trouble calls within 5 hours from when notified of problem or escalated to vendor within that time
- Create new data extraction with one month of receive approved contract and file layout
- Create new file transfer within 1 week of completing data extraction
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