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Service Name

Account Services - Guest Access

Description

This service provides customer assistance and process support for guest access to the Furman campus network. 

Eligibility

University guests are eligible for this service

How to Request Service

  • Approved work requests
  • Requests and incidents escalated from the IT Service Center
  • Batch requests (OLLI members, camps, etc.) initiated internally.
  • Individual requests contact the IT Service Center (864.294.3277 or service.center@furman.edu)

Availability

Guest network access is available 24x7 when campus is open.  The service may be affected by scheduled maintenance on various systems. Guest account services are available during normal IT Service Center hours

Charges

There are no charges for this service.

Service Line

IT Service Center

Features

  • Guest access through one of these account types:
    • Guest account

      • Self-service accounts for campus visitors
      • Access to the FU-Guests wireless network only
      • Limited to 4-hour sessions
    • Visitor account

      • Available from the IT Service Center
      • Access to FU-Events wireless
      • Access to campus computers
      • Limited printing (10 pages)
      • Generally limited to 2 weeks or less
    • Event account

      • Available from certain departments which host large events
      • Access to FU-Events wireless
      • Access to campus computers
      • Password changes weekly
    • Camp account

      • Available to Conference Services during the summer camp season
      • Access to FU-Events wireless
      • Access to campus computers
      • Limited to length of the camp
    • OLLI account

      • Available to the OLLI program for distribution to its members. 
      • Access to FU-Events wireless
      • Access to campus computers
      • Limited to enrolled term

Owner

Mike Gifford

Pre-requisitesPrerequisites

  • Functioning network infrastructure
  • Visitors must provide information requested for a guest account.
  • Departments using accounts with Event, Camp or OLLI accounts must collect contact information and submit to ITS for security purposes

VP Customer

Vice President of Finance and Administration

Delivery Channels

  • Completed work requests
  • Completed and resolved requests and incidents escalated from the IT Service Center

Service Targets

  • 90% of accounts will have the provisioning process completed within one business days of receiving the request
  • 90% of support calls addressed within two business days

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