Service Name | Account Services - Guest Access |
Description | This service provides customer assistance and process support for guest access to the Furman campus network. |
Eligibility | University guests are eligible for this service |
How to Request Service | - Approved work requests
- Requests and incidents escalated from the IT Service Center
- Batch requests (OLLI members, camps, etc.) initiated internally.
- Individual requests contact the IT Service Center (864.294.3277 or service.center@furman.edu)
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Availability | Guest network access is available 24x7 when campus is open. The service may be affected by scheduled maintenance on various systems. Guest account services are available during normal IT Service Center hours |
Charges | There are no charges for this service. |
Service Line | IT Service Center |
Features | - Guest access through one of these account types:
Guest account- Self-service accounts for campus visitors
- Access to the FU-Guests wireless network only
- Limited to 4-hour sessions
Visitor account- Available from the IT Service Center
- Access to FU-Events wireless
- Access to campus computers
- Limited printing (10 pages)
- Generally limited to 2 weeks or less
Event account- Available from certain departments which host large events
- Access to FU-Events wireless
- Access to campus computers
- Password changes weekly
Camp account- Available to Conference Services during the summer camp season
- Access to FU-Events wireless
- Access to campus computers
- Limited to length of the camp
OLLI account- Available to the OLLI program for distribution to its members.
- Access to FU-Events wireless
- Access to campus computers
- Limited to enrolled term
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Owner | Mike Gifford |
Pre-requisitesPrerequisites | - Functioning network infrastructure
- Visitors must provide information requested for a guest account.
- Departments using accounts with Event, Camp or OLLI accounts must collect contact information and submit to ITS for security purposes
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VP Customer | Vice President of Finance and Administration |
Delivery Channels | - Completed work requests
- Completed and resolved requests and incidents escalated from the IT Service Center
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Service Targets | - 90% of accounts will have the provisioning process completed within one business days of receiving the request
- 90% of support calls addressed within two business days
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