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  • IT Business Support Services - Counseling Center Software (Titanium)

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Service Name

IT Business Services – Counseling Center Software (Titanium)


This system is used by the Counseling Center to make and track student appointments.


Access is limited to Furman Counseling Center Personnel.

How to Request Service

Contact Service Center at 864-294-3477 or


The emergency notification system is available 24 X 7 X 365 except during planned maintenance and upgrades.



Service Line

Enterprise Systems


  • Assist vendor in trouble shooting hardware and software issues
  • Work with the vendor to update systems


Soren King


  • Functioning infrastructure, network, servers, and user interface.
  • Person reporting problem provides sufficient data to research the problem.

VP Customer

Vice President for Student Life

Delivery Channels

  • Completed work requests
  • Consulting support

Service Targets

  • Resolve 90% of trouble calls within 5 hours from when notified of problem or escalated to vendor within that time
  • Complete 95% of update installations no later than one month of update release or notified by Counseling Center
  • Complete 95% of set-up and installation of new features at most three months from time user and owner agree feature desired