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  • IT Business Support Services - Counseling Center Software (Titanium)

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Service Name

IT Business Services – Counseling Center Software (Titanium)

Description

This system is used by the Counseling Center to make and track student appointments.

Eligibility

Access is limited to Furman Counseling Center Personnel.

How to Request Service

Contact Service Center at 864-294-3477 or service.center@furman.edu.

Availability

The emergency notification system is available 24 X 7 X 365 except during planned maintenance and upgrades.

Charges

None

Service Line

Enterprise Systems

Features

  • Assist vendor in trouble shooting hardware and software issues
  • Work with the vendor to update systems

Owner

Soren King

Pre-requisites

  • Functioning infrastructure, network, servers, and user interface.
  • Person reporting problem provides sufficient data to research the problem.

VP Customer

Vice President for Student Life

Delivery Channels

  • Completed work requests
  • Consulting support

Service Targets

  • Resolve 90% of trouble calls within 5 hours from when notified of problem or escalated to vendor within that time
  • Complete 95% of update installations no later than one month of update release or notified by Counseling Center
  • Complete 95% of set-up and installation of new features at most three months from time user and owner agree feature desired