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Service Name	Website Support – Web Content Management System
Description	This service supports the University by providing assistance in maintaining the infrastructure behind the Web Content Management System.
Eligibility	All departments.
How to Request Service	Contact the IT Service Center (864.294.3277 or service.center@furman.edu)
Availability	Consulting available during normal work hours M - F 8:30 am to 4 pm except for weekends, holidays, and planned downtime.
Charges	There are no charges for this service.
Service Line	Enterprise Systems
Features	Create initial sites. Create custom forms. Pull dynamic content into user’s websites from external locations. Manage user permissions. Create new layouts as approved by Web Projects Team. Create URL redirects as approved by the Web Projects Team.
Owner	Soren King
Pre-requisites	User provided statement of need and requested solution. Underlying software and hardware systems functional.
VP Customer	Vice President of Marketing and Public Relations for University Communications
Delivery Channels	Complete Work Requests Consulting and Support
Service Targets	Initial sites will be created within 2 weeks of the request from Marketing. 90% of custom form, dynamic content, new layouts, and URL redirects will be completed within 3 weeks from the date of their approval. 95% of all user permission issues will be completed within 1 week of request.

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