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Service Name

User Network Storage Management

Description

Provides a service to maintain and support infrastructure digital storage assets used to underpin IT and business services.

Eligibility

Faculty, staff and students are eligible for this service.

How to Request Service

  • Approved work Requests
  • Escalated Incidents or Problems from the IT Service Center

Availability

Business Preferred - Availability target is 24X7X365 except for scheduled maintenance, holidays or dependent party outages.  Systems may have limited or no redundancy.  Systems have receive priority support during business hours. Limited on-call support response may be available outside of business hours.  Full Support Center Service request schedule is available.

Charges

There are no charges for this service.

Service Line

Systems and Networks

Features

  • Plan, install, configure and test storage infrastructure components and connectivity
  • Redundant, replicated, secure network storage space for end-users
  • Storage snapshots for self-service recoveries
  • Storage quota management
  • Enterprise appropriate storage permissions access rights
  • Consultation and storage recommendations for special needs and projects
  • Shared storage areas
  • Encrypted enterprise storage for special compliance requirements
  • Cloud Storage solutions with generous limits for touch devices, browsers, multi-form-factor and multi-platform use
  • Data Backup and Retention Policies for enterprise storage

Owner

Cathy Frazier

Pre-requisites

 

VP Customer

Vice President of Finance and Administration

Delivery Channels

  • Satisfied Work Requests
  • Consulting and Support

Service Targets

  • 8 hour response target time for internal network storage access issues.  Cloud storage services subject to vendor SLA.