Service Name |
Online File Storage & Collaboration Support |
Description |
This service provides support for Furman’s enterprise application offering online file storage and collaboration. This application is used for storing files & folders on the Cloud for easy access from virtually any device, and can support collaboration with people at Furman or outside of Furman. |
Eligibility |
Students, Staff & Faculty at Furman University have a default 100GB of space for online file storage associated with their Active Directory accounts (NetID). |
How to Request Service |
- Contact the IT Service Center (864.294.3277 or service.center@furman.edu)
- Contact Michael Vick, Instructional Technologist (864.294.3645 or michael.vick@furman.edu)
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Availability |
Support services are offered during regular business hours: 8:00 – 5:00 M-F when the campus is open). The availability of the online application is 24 hours a day, 7 days a week while the faculty, staff or student is associated with Furman University. |
Charges |
There are no charges for this service to the customer. |
Service Line |
Learning Technology Services |
Features |
- Trains customers how to access, use and share content on their online account which includes 50 GB of free storage space & online collaboration.
- Consults with individuals, organizations and departments to develop best practice strategies for collaborating using this resource.
- Performs troubleshooting for content access problems arising from the use of this resource.
- Serves as liaison with networking staff to investigate performance issues for customers.
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Owner |
Michael Vick, Instructional Technologist |
Pre-requisites |
- Customer must be a current Furman student, staff or faculty
- A computer, table or smart phone with an internet connection is required to access content
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VP Customer |
Vice President of Finance and Administration |
Delivery Channels |
- Completed work orders.
- Personal consultations.
- Engagements with customers to design and implement collaboration structures within a customer account.
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Service Targets |
- Continually increasing usage as determined by server administrator Cathy Frazier in logs and reports.
- 100% of customers satisfied with the support they receive, as determined by no complaints to the Service Center.
- Declining first level support calls to Service Center that represent foreseeable problems with content stored online.
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