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Service Name

Online File Storage & Collaboration Support

Description

This service provides support for Furman’s enterprise application offering online file storage and collaboration.  This application is used for storing files & folders on the Cloud for easy access from virtually any device, and can support collaboration with people at Furman or outside of Furman.

Eligibility

Students, Staff & Faculty at Furman University have a default 100GB of space for online file storage associated with their Active Directory accounts (NetID).

How to Request Service

  • Contact the IT Service Center (864.294.3277 or service.center@furman.edu)
  • Contact Michael Vick, Instructional Technologist (864.294.3645 or michael.vick@furman.edu)

Availability

Support services are offered during regular business hours: 8:00 – 5:00 M-F when the campus is open). The availability of the online application is 24 hours a day, 7 days a week while the faculty, staff or student is associated with Furman University.

Charges

There are no charges for this service to the customer.

Service Line

Learning Technology Services

Features

  • Trains customers how to access, use and share content on their online account which includes 50 GB of free storage space & online collaboration.
  • Consults with individuals, organizations and departments to develop best practice strategies for collaborating using this resource.
  • Performs troubleshooting for content access problems arising from the use of this resource.
  • Serves as liaison with networking staff to investigate performance issues for customers.

Owner

Michael Vick, Instructional Technologist

Pre-requisites

  • Customer must be a current Furman student, staff or faculty
  • A computer, table or smart phone with an internet connection is required to access content

VP Customer

Vice President of Finance and Administration

Delivery Channels

  • Completed work orders.
  • Personal consultations.
  • Engagements with customers to design and implement collaboration structures within a customer account.

Service Targets

  • Continually increasing usage as determined by server administrator Cathy Frazier in logs and reports.
  • 100% of customers satisfied with the support they receive, as determined by no complaints to the Service Center.
  • Declining first level support calls to Service Center that represent foreseeable problems with content stored online.
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