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Service Name |
User Network Storage Management |
Description |
Provides a service to maintain and support infrastructure digital storage assets used to underpin IT and business services.
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Eligibility |
Faculty, staff and students are eligible for this service.
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How to Request Service |
- Approved work Requests
- Escalated Incidents or Problems from the IT Service Center
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Availability |
Business Preferred
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Charges |
There are no charges for this service.
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Service Line |
Systems and Networks
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Features
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- Plan, install, configure and test storage infrastructure components and connectivity
- Redundant, replicated, secure network storage space for end-users
- Storage snapshots for self-service recoveries
- Storage quota management
- Enterprise appropriate storage permissions access rights
- Consultation and storage recommendations for special needs and projects
- Shared storage areas
- Encrypted enterprise storage for special compliance requirements
- Cloud Storage solutions with generous limits for touch devices, browsers, multi-form-factor and multi-platform use
- Data Backup and Retention Policies for enterprise storage
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Owner |
Cathy Frazier
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Pre-requisites |
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VP Customer |
Vice President of Finance and Administration |
Delivery Channels |
- Satisfied Work Requests
- Consulting and Support
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Service Targets |
- 8 hour response target time for internal network storage access issues. Cloud storage services subject to vendor SLA.
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