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Service Name |
IT Business Services – Software as a Service
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Description |
Services provided related to all applications that are not hosted at Furman.
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Eligibility |
Requires approval of CIO, Associate Vice President for Finance and vice president in the area licensing the software.
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How to Request Service |
Contact the IT Service Center (864.294.3277 or service.center@furman.edu) |
Availability |
Support service available during normal business hours 8:30 to 4:30 except for university holidays and university shut down days.
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Charges |
There are no charges for this service. |
Service Line |
Shared Business Services
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Features
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- Connectivity to the internet
- Data extraction from Furman hosted systems for import where applicable
- File transfer support from Furman systems to licensed system where applicable
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Owner |
Randy Dill
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Pre-requisites |
- Vendor provide file formats
- Vendor provides file transfer parameters
- Functioning infrastructure and network
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VP Customer |
- Vice President for Academic Affairs and Dean
- Vice President for Development
- Vice President and Director of Athletics
- Vice President for Enrollment Management
- Vice President of Finance and Administration
- Vice President of Marketing and Public Relations
- Vice President for Student Life
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Delivery Channels |
- Completed work requests
- Consulting support
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Service Targets |
- Resolve 90% of trouble calls within 5 hours from when notified of problem or escalated to vendor within that time
- Create new data extraction with one month of receive approved contract and file layout
- Create new file transfer within 1 week of completing data extraction
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